Returns & Exchanges Policy

At Caratsbox, every piece of jewelry is crafted and curated with care. This policy outlines when returns or exchanges are available and how the process works.

Return & Exchange Window

Eligible items may be returned or exchanged within 14 days of delivery.

Requests submitted after this period may not be accepted.

Eligibility for Returns & Exchanges

Ready-to-Ship Jewelry

Ready-to-ship jewelry may be eligible for return or exchange if:

The request is made within 14 days of delivery

The item is unworn, unused, and unaltered

The item is returned in original condition, including all packaging and documentation

All returned items are subject to inspection before approval.

Custom and Made-to-Order Jewelry

Custom or made-to-order jewelry is created specifically based on your selections.

As per industry standards followed by fine jewelry brands, custom orders are not eligible for return or exchange, except in cases of:

Manufacturing defects

Errors attributable to Caratsbox

Any concerns must be reported within 7 days of delivery.

How to Initiate a Return or Exchange

To request a return or exchange:

Contact our support team through the Contact page within 14 days of delivery

Share your order number and reason for the request

Await confirmation and return instructions before shipping

Returns sent without prior authorization may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Items must be shipped using a trackable and insured shipping method

Caratsbox is not responsible for items lost or damaged during return transit.

Inspection & Approval

All returned jewelry undergoes a quality inspection upon receipt.

Returns may be declined if:

The item shows signs of wear, alteration, or damage

The item has been resized or customized after delivery

Packaging or documentation is missing

This inspection process aligns with standard practices followed by premium diamond and jewelry retailers.

Refunds

If a return is approved:

Refunds will be issued to the original payment method

Processing timelines may vary based on your payment provider

Shipping charges, if applicable, are non-refundable

Exchanges

Exchanges are subject to:

Product availability

Price differences between items

Any price difference must be settled before the exchange is processed.

Final Sale Items

Items marked as final sale are not eligible for return or exchange, except where required by law.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

Notify us within 7 days of delivery

Provide clear images and your order number

We will review the issue and determine the appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or exchange:

Custom or made-to-order jewelry (except as noted above)

Final sale items

Items showing signs of wear, alteration, or damage

Items returned outside the 14-day window