Terms & Conditions

Welcome to Caratsbox.

These Terms & Conditions govern your use of our website and the purchase of products from Caratsbox. By accessing or using our website, you agree to be bound by these terms.

Use of Our Website

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

You agree to use the website for lawful purposes only and not to engage in any activity that could harm, disable, or interfere with the site’s operation or security.

Products and Services

Caratsbox offers fine jewelry, including engagement rings and other diamond jewelry, featuring lab-grown and natural diamonds.

All product descriptions, images, and specifications are provided for informational purposes. While we make every effort to ensure accuracy, slight variations may occur due to craftsmanship, materials, or display settings.

Pricing and Payments

All prices are listed in U.S. dollars unless stated otherwise.

We follow a transparent, value-led pricing approach. Prices may change without prior notice, but changes will not affect orders that have already been confirmed.

We reserve the right to correct pricing errors and cancel orders placed at incorrect prices, with a full refund issued where applicable.

Orders and Acceptance

Placing an order does not constitute acceptance.
An order is considered accepted only once it has been confirmed by Caratsbox.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product availability

Errors in pricing or product information

Suspected fraud or unauthorized transactions

Custom and Made-to-Order Jewelry

Custom or made-to-order jewelry is crafted specifically based on your selections and specifications.

Once production has begun, custom orders may not be eligible for cancellation or return, except in cases of manufacturing defects or errors attributable to Caratsbox.

Specific timelines and policies for custom orders will be communicated during the ordering process.

Shipping and Delivery

Shipping timelines are estimates and may vary based on order type, customization, and destination.

Caratsbox is not responsible for delays caused by carriers, customs, or factors beyond our control once the order has shipped.

Risk of loss transfers to you upon delivery of the product.

Returns and Exchanges

Our return and exchange policies are outlined separately on our website and form part of these Terms & Conditions.

Please review the Returns & Exchanges page for eligibility, timelines, and instructions.

Intellectual Property

All content on this website — including text, images, logos, designs, and graphics — is the property of Caratsbox and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Caratsbox shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid by you for the product in question.

Indemnification

You agree to indemnify and hold harmless Caratsbox from any claims, damages, or expenses arising from your use of the website or violation of these Terms & Conditions.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United States and the state in which Caratsbox operates, without regard to conflict of law principles.

Changes to These Terms

Caratsbox reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.

We encourage you to review this page periodically.