Warranty & Jewelry Care

Designed to last, cared for with intention

Caratsbox jewelry is created with durability and everyday wear in mind. Our warranty and care guidance exist to help you protect what has been thoughtfully made — and enjoy it for years to come.

Our Warranty

Caratsbox provides a limited warranty covering manufacturing defects in materials and workmanship under normal wear.

What the Warranty Covers

  • Manufacturing defects related to craftsmanship

  • Structural issues resulting from production errors

  • Loose lab-grown diamonds due to setting faults

If an issue arises that falls under these conditions, we will assess and determine the appropriate resolution.

What the Warranty Does Not Cover

The warranty does not cover:

  • Normal wear and tear over time

  • Damage caused by accidental impact or misuse

  • Loss of stones due to external force

  • Alterations or repairs performed by third parties

  • Changes in appearance due to routine wear

Jewelry is delicate by nature, and care plays an important role in longevity.

Warranty Assessment Process

If you experience an issue:

  1. Contact our support team with your order details

  2. Share clear images of the concern

  3. Allow time for evaluation by our team

Each case is reviewed individually to ensure fairness and accuracy.

Caring for Your Jewelry

Proper care helps maintain both beauty and structure.

Daily Wear Guidance

  • Remove jewelry during physical activity or manual work

  • Avoid contact with hard surfaces that may cause impact

  • Be mindful of prongs and settings during daily use

Cleaning Your Jewelry

To clean lab-grown diamond jewelry:

  • Use warm water with mild soap

  • Gently brush with a soft toothbrush

  • Rinse thoroughly and dry with a soft cloth

Avoid harsh chemicals, ultrasonic cleaners, or abrasive materials unless advised.

Storage Recommendations

When not worn:

  • Store jewelry separately to prevent scratches

  • Use a soft pouch or lined jewelry box

  • Keep pieces dry and away from direct heat

Proper storage preserves both metal and stone finish.

Professional Maintenance

We recommend periodic professional inspections to:

  • Check stone security

  • Assess prongs and settings

  • Maintain polish and finish

Routine maintenance helps identify wear early and protect long-term durability.