Shipping Policy

At Caratsbox, we aim to make delivery as clear and dependable as the jewelry we create. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Processing times vary depending on the type of jewelry ordered.

Ready-to-Ship Jewelry:

Typically processed and shipped within 2–5 business days.

Custom or Made-to-Order Jewelry:

Production timelines vary and will be clearly communicated at checkout or during the customization process.

Orders are processed Monday through Friday, excluding holidays.

Shipping Locations

Caratsbox currently ships within the United States.

Additional locations may be added in the future.

Shipping Methods and Delivery

All orders are shipped using secure, insured delivery.

Estimated delivery timelines depend on:

Order type

Shipping destination

Carrier availability

Once your order ships, you will receive a confirmation email with tracking details.

Delivery timelines are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any promotional free-shipping offers will be clearly communicated on the website.

Insurance and Security

All Caratsbox shipments are fully insured until delivery is confirmed.

To ensure safe delivery:

A signature may be required upon receipt

Delivery addresses cannot be changed once an order has shipped

Please ensure your shipping information is accurate at checkout.

Missed Deliveries and Address Issues

Caratsbox is not responsible for delivery delays or losses resulting from:

Incorrect or incomplete shipping addresses

Missed delivery attempts

Requests to reroute or redirect shipments

If a package is returned to us due to address issues, additional shipping charges may apply.

International Shipping

At this time, Caratsbox does not offer international shipping.

We will update this policy if international shipping becomes available.

Questions About Your Order

If you have questions about your order status or shipping timelines, our support team is here to help.

Please contact us through the Contact page, and include your order number for faster assistance.